Tokyo Station Luggage Storage: Lockers, Counters, Prices & Reservations
Tokyo Station Luggage Storage: Lockers, Counters & Reservations
Choose a place to leave your bags by ticket-gate access, suitcase size and the time you need them back.
If you plan to explore Tokyo before your next train, start with storage outside the ticket gates. If you will stay in the paid station area, an inside-gate counter may suit your route. Picking the right side now avoids an extra station crossing when you collect your luggage.
This guide lists named counters and their published hours, then explains how to compare lockers and reservations. Prices are in Japanese yen. Official information checked: 7 October 2026. Photos are supplied by this site; they do not show live availability.
Quick answer
Where should you start?
- Before 09:30, outside the gates: compare Sagawa’s Nihonbashi-guchi counter, listed as opening at 07:00.
- Leaving from Yaesu South: check the outside-gate Tokyo Station Baggage Service Counter.
- Already inside JR’s conventional-line gates: compare the Gransta cloakroom, BAGGAGE STORAGE＋ and the ground-floor counters below.
- Large suitcase: measure its height, width and depth including wheels and handles. Choose staffed storage if no suitable locker is available.
- Booking ahead: search MultiEcube or ecbo cloak, then check the exact location and confirmed booking details.
Named counters
Staffed storage: locations, hours and fees
Use the counter name as well as the exit name. “Yaesu” covers a wide area: the Nihonbashi counter at the northern end is a different place from Yaesu South and the underground bus terminal.
Scroll horizontally to compare →
| Counter | Location / access | Published hours | Storage fee |
|---|---|---|---|
| Sagawa Tokyo Station (Nihonbashi-guchi) Service Center | Outside gates · 1F, Tokyo Station First Avenue / Nihonbashi exit | 07:00–21:00 | ¥1,000–2,000 per item/day; size bands below |
| Tokyo Station Baggage Service Counter 東京駅お荷物サービスカウンター | Outside gates · Yaesu South | 09:30–20:00 | S ¥500 / M ¥1,000 / L ¥2,000 per item/day |
| BAGGAGE STORAGE＋ | Inside gates · B1, near Gransta Underground North Gate | 09:30–20:00 | S ¥500 / M ¥1,000 / L ¥2,000 per item/day |
| Shinkansen South Transfer Gate baggage counter | Inside JR conventional-line area · 1F, in front of the Tohoku / Joetsu / Hokuriku Shinkansen South Transfer Gate | 09:00–21:00 | S ¥500 / M ¥1,000 / L ¥2,000 per item/day |
| North–South Passage baggage counter | Inside gates · near Marunouchi Central Gate, 1F | 10:00–20:00 | S ¥500 / M ¥1,000 / L ¥2,000 per item/day |
| Gransta cloakroom グランスタ内クロークサービス | Inside gates · B1; use the official cloakroom map | 08:30–21:00 Same-day storage until 20:30; confirm pickup deadline | S ¥500 / M ¥1,000 / L ¥2,000; confirm at counter |
JR East Logistics size bands: S = total height + width + depth up to 100 cm; M = over 100 cm to 200 cm; L = over 200 cm. Each separate bag is charged separately. These are price bands, not a promise that every unusual item can be accepted.
Official information: JR East Logistics counter locations, prices and hours (Japanese)
Official information: Gransta cloakroom locations and map (Japanese; page information dated 23 May 2025)
Sagawa’s separate size-based storage fees
Scroll horizontally to compare →
| Total height + width + depth | Per item / day, tax included |
|---|---|
| Up to 100 cm | ¥1,000 |
| 101–140 cm | ¥1,300 |
| 141–160 cm | ¥1,500 |
| 161 cm and above | ¥2,000 |
Official information: Sagawa Nihonbashi-guchi counter
A 150 cm-total suitcase falls in JR’s M price band and Sagawa’s 141–160 cm band. Compare the cost with the walking route and opening hours. A nearer counter may be worth more than a small saving if your train is soon.
How to use each option
Choose storage you can easily return to
Find lockers by floor and ticket-gate access
For Yaesu-side lockers outside the gates, use Tokyo Station First Avenue’s official locker guidance and its linked availability map. For the station as a whole, use JR East’s Tokyo Station map (Japanese). Check the floor and gate boundary before moving.
Try a locker on your route to the place you will visit next. For example, someone going toward Marunouchi should compare Marunouchi-side options before crossing to Yaesu with a suitcase. An inside-gate locker adds an access question when you return from sightseeing.
At the machine: check the fee, payment symbols, retrieval instructions and time limit. Save the receipt or unlocking information, then photograph the locker number and a nearby sign. Do not assume every machine accepts the same IC cards, cash or bank cards. Storage fees vary by machine; the counter prices above are not locker prices.
Check whether your suitcase fits
Measure each side of your bag, including wheels, handles and outside pockets. A locker’s three separate dimensions determine whether it fits; a total measurement alone is not enough.
Scroll horizontally to compare →
| MultiEcube size | Height × width × depth |
|---|---|
| SS | 15 × 34 × 65 cm |
| S | 32.5 × 34 × 65 cm |
| M | 50 × 34 × 65 cm |
| L | 86 × 34 × 65 cm |
| LW | 86 × 56 × 65 cm |
MultiEcube’s published dimensions are shown here. A location marked as a reservation-only model has a 55 cm depth. Check the selected machine; these sizes do not apply to all Tokyo Station lockers.
Official information: MultiEcube dimensions and reservation FAQ
For example, a rigid case measuring 75 × 48 × 40 cm cannot fit an 86 × 34 × 65 cm L compartment in any orientation; even its shortest side is 40 cm, wider than the compartment’s 34 cm side. Compare LW or staffed storage. Never force a locker door closed.
Use a named staffed counter
Use the table above to choose a specific counter. The photographed BAGGAGE STORAGE＋ is on B1 inside the gates; it is a different counter from the Gransta cloakroom. Follow the official B1 counter map rather than searching for any desk labelled “baggage”.
The Gransta cloakroom lists limits of total dimensions under 250 cm, longest side up to 2 m, and weight under 30 kg. Ask the chosen counter about special-shaped items; do not apply one counter’s limits to every provider.
At Sagawa’s outside-gate Nihonbashi counter, both online bookings and walk-in storage are offered. An online reservation produces an emailed QR code to show with your luggage. Contact: +81 3-5224-6885.
Confirm the collection time when handing over the bag, keep your claim information and return while that specific desk is open. For an inside-gate desk, make sure you can reach it on your return route.
Ask your hotel about luggage holding
If you are staying nearby, ask your hotel about bags before check-in or after check-out before making a storage booking. Give your arrival and collection times, number of bags and whether you are a guest on that date. A hotel’s policy is specific to that property; free holding or overnight storage should not be assumed.
Compare the round trip. A hotel near your sightseeing destination may save a return journey to the station; a hotel in the opposite direction may add one. Keep your passport, medication, valuables and anything needed before pickup with you.
Useful question: “Can you keep one suitcase until 17:00 today after check-out? Is there a fee?” If the answer is yes, record where and how to collect it.
Book a locker or participating storage location
MultiEcube: online availability checks do not require membership; booking requires a JRE ID and a supported payment card. Standard booking adds ¥500 per compartment to its storage charge. The billing day turns at 02:00. Confirm the assigned locker and booking status; a request is not always a confirmed space. Retrieval normally ends the storage session.
Official information: MultiEcube booking and payment rules
ecbo cloak: search the booking service for a named location and select drop-off and pickup times. Check the displayed price, access instructions and accepted luggage before confirming. It is a booking service across participating locations, not one single counter.
At drop-off, show your reservation to staff; some JR locations use a QR code. Staff record the bags with a photo. If you will miss collection during opening hours, contact the shop or support before closing; collection may move to a later business day.
Official information: ecbo cloak check-in steps (Japanese)
Official information: ecbo cloak late pickup guidance (Japanese)
Choose storage for your actual bus stop
Before choosing storage after a bus arrival, read the actual stop name on your ticket. The JR highway bus stops near the station, the underground Bus Terminal Tokyo Yaesu and other nearby bus stops are different pickup or arrival points. Being on the Yaesu side does not put every counter next to your bus.
For an early arrival, compare your current location with Sagawa’s 07:00 opening at Nihonbashi-guchi. The outside-gate Yaesu South counter starts at 09:30. If you arrive before a suitable desk opens, check an accessible locker or ask your hotel; do not make a long walk to a closed counter.
On your way back, collect the luggage first and then reach the bus stop. Allow time for the desk queue and for finding the correct terminal, floor and boarding bay. The station’s train departure board does not tell you which bus stop to use.
Switch plans when lockers are full
A full locker bank tells you about that bank, not the whole station. Check an official availability map or MultiEcube search for a suitable size near your current route, then compare a staffed counter that is open at your pickup time.
If neither works, check an ecbo cloak listing or your hotel. Look at the exact map pin and gate boundary before booking. A nearby-looking pin inside the gates may be inconvenient if you are already outside.
Set a search limit that fits your schedule. When a train or bus is approaching, walking farther can be the more expensive choice even if storage costs less. If you must keep your luggage, choose activities and rest spots that you can reach with it rather than storing it far from your departure point.
Inside the gates: check the return journey
Inside the gates means within a railway’s paid-access area. Tokyo Station has JR conventional-line gates, separate Shinkansen gates and subway gates. One valid ticket does not automatically give access to every area.
If you leave JR’s gates to explore the city, ask staff how your ticket will be treated and how to reach stored luggage afterward. A Shinkansen QR code, a rail pass or an IC card should not be treated as universal re-entry permission. Choose outside-gate storage if you want to avoid a separate access procedure for sightseeing.
On maps and signs, 改札内 means inside the gates, 改札外 means outside, 丸の内 is Marunouchi, 八重洲 is Yaesu, and 日本橋口 is Nihonbashi-guchi. 1F is ground level and B1 is the first basement level.
Official information: JR East Tokyo Station map
Storage and hotel delivery are different services
Storage means collecting your bags from the same location later. Delivery means sending them elsewhere; the price, deadline and arrival time are different. Keep anything needed during the day with you.
Delivery status checked on 7 October 2026: MultiEcube announced a temporary stop to new locker-delivery applications on 2 October. Do not plan on making a new delivery booking while the stop applies. Check its current notices for resumption. This notice concerns delivery applications; it does not by itself establish a shutdown of ordinary locker storage.
Sagawa’s Nihonbashi counter separately lists same-day hotel delivery within Tokyo’s 23 wards and Urayasu: reception until 13:00, arrival estimated from 16:00 onward. Ask about your hotel and the service’s current availability. If you need the bag before then, keep it or use storage. See the provider’s delivery details.
Before walking away from your bags
- Save the location, floor, gate side and counter or locker name.
- Keep the key, receipt, QR code or reservation details accessible.
- Carry the card or device needed to unlock the locker; keep it charged.
- Confirm the last collection time and any charge for crossing into another billing day.
- Keep your passport, valuables, medication and departure documents with you.
- Leave time to collect bags, pass the correct gates and find your platform or bus stop.
Practical travel flows
Plan storage and pickup together
Route A
Before hotel check-in
- Ask the hotel about holding bags
- If unsuitable, compare an outside-gate counter or locker
- Store bags and record the pickup deadline
- Take a café break or visit a nearby attraction
- Collect luggage before heading to the hotel
Route B
Before a Shinkansen departure
- Check the departure gate and platform
- Choose storage on a route you can return along
- Set a pickup reminder with walking and queue time included
- Collect all luggage before approaching the boarding gates
Hands free, next stop
Choose your next stop after storage
Keep your collection time in mind when choosing a shower, nap or café. Start with a place on the same side of the station if you have limited time.